Jio Team Leader Voice Job In Indore, Madhya Pradesh
Jio Requirements
Team Leader Voice Recruitment In Indore, Madhya Pradesh
Posted Date :
22 June 2021
Post
22 Jun 2021
Function/Business Area :
Customer Service
Location :
RVC Advisor Madhya Pradesh 1_4,Bhopal 2 – Lalghati, Madhya Pradesh
Job Responsibilities :
1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Abide by company policies and core values
8. Adhere to rostered timing, scheduled shifts and activates
9. Ensure individuals and team meet the defined performance metrics
10. Follow all contact center policies, procedures, code of conduct and
legislative requirements.
Education Requirement :
Graduation degree in any discipline
Experience Requirement :
2 – 5 years
Skills & Competencies :
1. Planning and organizing skills
2. Problem solving skills
3. Team management skills
4. Customer handling skills
5. Technical expertise
6. Ownership mindset
7. Speak local language
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